Refund policy

We want you to be able to try AppNorth with confidence. This policy applies to paid subscriptions purchased through our checkout.

First-payment refund

You may request a full refund of your first payment within 14 calendar days after the charge date. If you used a free trial first, the period begins when the first charge is made, not when the trial began.

How to request it

Email hola@appnorth.app from your account address and include the organisation and approximate payment date. We will confirm the request and coordinate the refund with Polar, our merchant of record. Funds return to the original payment method; timing depends on the bank or card provider.

Renewals and later payments

The 14-day guarantee applies to the organisation’s first payment. Renewals and later payments are not refundable or prorated unless applicable law requires otherwise, or the charge was duplicated or made in error. Contact us if you believe there is a billing mistake.

Cancellation

You may cancel at any time from Billing. Cancellation prevents the next renewal and keeps access active until the paid period ends. It does not automatically delete your data.

Merchant of record

Polar Software, Inc. acts as reseller and merchant of record, processing payments, invoices, taxes and refunds. This policy is in addition to—and does not limit—mandatory rights under applicable law.