Feedback inbox

Triage a report

1. Select the app and search the inbox. Filter by status, type, priority, label or read state.

2. Open a report to read its message and available context. Device details, screenshots and diagnostics appear only when they were supplied.

3. Set its priority, assign a teammate and add labels. Move it between to do, in progress and done as work advances.

Read state and workflow status are separate: reading a report does not resolve it. The detail view keeps a timeline of changes. Editing and reply controls depend on your workspace permissions.

Reply or leave a note

Use a reply for a message the user should receive. Use an internal note for team discussion; notes are excluded from the user's private thread and chat.

Chat replies are available in the in-app conversation. Email delivery is a separate operation: it requires a recipient, notification access and an allowed email preference. Check the delivery state rather than assuming a saved reply was emailed. A non-chat report without a reporter email receives internal notes instead of outbound replies.

The SDK refreshes chat while its chat model is polling. Saving a dashboard reply does not by itself guarantee an immediate device notification. See Support chat for the native integration and Paywall cards for offers in a conversation.

Turn feedback into an idea

Use the promotion controls to create or link a community idea. Review the public title and description before publishing. Private contact information, screenshots and diagnostics do not belong in the public idea.

Continue prioritization and moderation in Ideas. See Roadmap and changelog for the public surface.

Export and access

The inbox supports filtered CSV export. Treat exported reports as private customer data. Workspace membership and server-side permissions control access; a public App ID is not a dashboard credential.

Demo conversations are examples. Use your own live app to verify SDK ingestion and delivery.