# Feedback inbox Open [Feedback](/dashboard/feedback) to work through private reports and support conversations for the selected app. Reports can be problems, suggestions or comments; chat messages appear as conversations. ## Triage a report {#triage} 1. Select the app and search the inbox. Filter by status, type, priority, label or read state. 2. Open a report to read its message and available context. Device details, screenshots and diagnostics appear only when they were supplied. 3. Set its priority, assign a teammate and add labels. Move it between to do, in progress and done as work advances. Read state and workflow status are separate: reading a report does not resolve it. The detail view keeps a timeline of changes. Editing and reply controls depend on your workspace permissions. ## Reply or leave a note {#replies} Use a reply for a message the user should receive. Use an internal note for team discussion; notes are excluded from the user's private thread and chat. Chat replies are available in the in-app conversation. Email delivery is a separate operation: it requires a recipient, notification access and an allowed email preference. Check the delivery state rather than assuming a saved reply was emailed. A non-chat report without a reporter email receives internal notes instead of outbound replies. The SDK refreshes chat while its chat model is polling. Saving a dashboard reply does not by itself guarantee an immediate device notification. See [Support chat](/docs/support-chat) for the native integration and [Paywall cards](/docs/paywall-cards) for offers in a conversation. ## Turn feedback into an idea {#promote} Use the promotion controls to create or link a community idea. Review the public title and description before publishing. Private contact information, screenshots and diagnostics do not belong in the public idea. Continue prioritization and moderation in [Ideas](/dashboard/ideas). See [Roadmap and changelog](/docs/roadmap-and-changelog) for the public surface. ## Export and access {#access} The inbox supports filtered CSV export. Treat exported reports as private customer data. Workspace membership and server-side permissions control access; a public App ID is not a dashboard credential. Demo conversations are examples. Use your own live app to verify SDK ingestion and delivery.